Voice Over IP

VOICE OVER IP (VoIP)

VoIP, or Voice over IP, is the process of transmitting voice communications across a data network (such as the internet) using the IP protocol. Moving your voice communications from traditional “switched” networks to VoIP has benefits that include lower total cost of ownership, support for the mobile office, improved redundancy, and easier recovery in the event of a disaster.

Par3.IT offers two distinct options for implementing a VoIP solution for your business, and many different ways to customize each to provide the best value.

The first option is to deploy a traditional phone system, only purely IP-based, that has a physical presence at your office or data center. The advantages of a system such as this is significantly lower recurring costs and enterprise-level features. Par3.IT can support your system or you can do so with internal resources.

The second option is to take advantage of our hosted solution, where you have no physical phone system/server on premise. The benefits of a hosted system is lower up-front costs and built-in disaster/recovery.

Our VoIP systems provide you with high-end standard features such as:

• Auto-attendant
• Voice mail, including voice mail transcription and voice mail to email
• Find me/follow me and simultaneous ring to make sure your customers can find you no matter where you are
• Conference calling
• Call monitoring
• HD (hi-def) voice quality
• Free soft-phone account and software
• Hot desk and roaming user support
• Call queues and hunt groups
• SIP trunking

Also included at no additional charge are real-time and scheduled reports. Reports are available to download in CSV format for easy import into your favorite spreadsheet or database program. Here’s just a short list of reports:

• Calls by user
• Calls by queue
• Abandoned calls
• Time-on-hold
• After-hour calls
• Hourly call volume analysis

With VoIP phone systems from Par3.IT, your office is anywhere you have an internet connection! Finally, a full-featured phone system priced for small business!